At Catchstar Pharma, we are committed to delivering our products safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.
All orders are processed after confirmation and subject to product availability. Orders are usually dispatched within 2 to 5 business days from the date of order confirmation.
We ship our products through reliable courier and logistics partners to ensure safe and timely delivery. Delivery timelines may vary depending on the destination, courier service, and external factors beyond our control.
Shipping charges, if applicable, will be communicated at the time of order confirmation. Any additional charges related to special delivery requests will be informed in advance.
Once the order is shipped, tracking details will be shared with the customer through email, WhatsApp, or phone, wherever applicable.
Catchstar Pharma is not responsible for delays caused by courier partners, natural conditions, strikes, or unforeseen circumstances. However, we will assist customers in tracking their shipments and resolving delivery issues.
In case of damaged or missing products, customers are requested to inform us within 24 hours of delivery along with relevant images or details to help us investigate the issue.
Currently, we ship within India only. For bulk orders or special shipping requirements, customers are encouraged to contact us directly.
By placing an order with Catchstar.com, you agree to the terms outlined in this Shipping Policy. We reserve the right to modify this policy at any time without prior notice.
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