At Catchstar Pharma, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.
Due to the nature of pharmaceutical products, returns are accepted only in cases where the product is damaged, defective, or incorrectly supplied at the time of delivery.
Customers must notify us of any damaged, defective, or wrong products within 24 hours of receiving the order. Supporting images or details may be required to process the request.
Products must be unused, unopened, and in their original packaging to be eligible for return. Any product that has been opened, partially used, or tampered with will not be accepted for return.
Once the return request is approved, the product may be replaced or refunded based on product availability and the nature of the issue. Replacement products will be shipped after verification.
Refunds, if applicable, will be processed through the original mode of payment or an alternative agreed method within 7 to 10 business days after approval.
Shipping charges are non-refundable unless the return is due to an error or defect from our side.
Catchstar Pharma reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.
For any return or refund-related queries, customers are requested to contact us using the details provided on the Contact Us page before sending any product back.
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